We want nothing more than for you to love our products! However, we realize that some people may have a negative experience, as much as we hope to avoid that! If your product arrives damaged, please take a picture of the damaged product and email Rachel at firstname.lastname@example.org, and a replacement will be sent at no cost to you. Notification of damage of the product must be reported within 14 days of receipt of your package. Unfortunately, refunds are not available at this time.
Cancellation Policy (studio services):
1) Please be on time. If you are more than 10 minutes late to your appointment, you may be asked to reschedule. If we decide to proceed, your service may be adjusted to maintain my schedule, and you will still be charged for the service you originally booked.
2) I understand emergencies arise, but if you need to cancel your appointment, please let me know (or cancel online) a couple days in advance, if you can. If you cancel within 24 hours of your scheduled appointment, I will have to charge you 50% of the services booked, to be collected at your following appointment.